Senior Customer Services Manager, Qatar

Job Details
Job Type
Job Sector
Middle East

Linum Consult’s client is a major organisation in Qatar. They are seeking a Senior Customer Services Manager from a public transport background to join their team in Qatar.


  • Managing daily operations of handling customer enquiries, calls, visits, request, and complaints
  • Overseeing the drafting and distribution of written and verbal correspondence regarding customer enquiries and complaints
  • Promoting and sharing customer service policies to the wider customer service team and ensuring that they always comply
  • Partnering with IT to develop and maintaining a sophisticated database of existing and prospective customers
  • Periodically measuring customer satisfaction and recommend solutions
  • Overseeing customer call centre operations to ensure uninterrupted high standards of customer service delivery within budget
  • Setting up cross-functional SLAs and ensuring the compliance of the Customer Service department.


  • Bachelor’s degree in Business Studies, Sales and Marketing, or similar field, ideally with an MBA or master’s qualification in a related subject
  • 15 years’ experience in managing a customer services department in an organisation, preferably within the public transport industry
  • Customer service centric mindset, with demonstrable experience in handling customer queries and complaints favourably
  • Working knowledge of BPO operations for a small to mid-sized set up
  • Excellent communication skills in spoken and written English.


If you fulfill the minimum requirements stipulated by our client and are confidentially interested in applying, then please drop Linum Consult a line with a copy of your CV and contact details to for the attention of Francis Ryan.

Apply for this role

+44 (0) 161 518 3266